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General terms and conditions and data protection

The General Terms and Conditions and data protection regulations are set out below. The General Terms and Conditions are supplemented by a specific coaching contract or a binding training offer.

NOTE: In the event of discrepancies between the German and English versions of these Terms and Conditions, the German version shall prevail.

Scope of application

These General Terms and Conditions apply to all coaching services provided by Dr. Gudrun Reindl, Schnieglinger Straße 36, 90419 Nuremberg, Germany (hereinafter “the Coach”), including face-to-face sessions on site as well as online coaching sessions via video conference, telephone or other digital means of communication.

Service description

The coach offers individual coaching in the areas of systemic coaching, business coaching, career coaching and private coaching. The details of the services offered, including the scope and duration, are set out in a separate coaching contract.

Technical steps to conclude the contract

To sign a contract for my coaching services, please follow the technical steps described below:

Contacting me: Contact me either via the contact form on my website, by e-mail to gudrun.reindl@gmx.de or by telephone at 015731977915. We will arrange an initial telephone conversation of no more than 30 minutes to clarify your needs. If you decide to work with me, you can ask me to send you the contract documents by phone or email after the meeting.

Receiving the contract documents: Once I have received your request, I will send you the contract documents including the General Terms and Conditions (GTC) by e-mail.

Signing the contracts and GTCs: Read the contract documents including the GTCs carefully and sign them. By signing, you also confirm that you have taken note of the GTC and agree to them.

Returning the signed documents: Send the signed contracts back to us by e-mail. 

Countersigned contracts: Once I have received the signed documents, I will countersign them and return a copy of the countersigned contract to you.

Language of the contract

The parties agree that this contract and all related communications are written exclusively in German. Should a translation of this Agreement into another language be required, the German version shall serve as the authoritative basis. The Coach assumes no responsibility for translations of this Agreement or other documents and information.

Language of the coaching sessions

Coaching can take place in either German or English, depending on the needs and preferences of the client and the coach. The language of each coaching session is agreed in advance between the coach and the client.

Fees and terms of payment

The fees for the coaching services are agreed between the coach and the client in a separate coaching contract. Payments are due within 14 days of invoicing and can be made by bank transfer or PayPal.

Performance period

The specific service period is defined in the coaching contract.

Default compensation

In the event of cancellation of the agreed coaching appointment, the following regulation applies:

The customer has the right to cancel or postpone the agreed coaching appointment free of charge up to 48 hours before the start at the latest. In the event of a cancellation less than 48 hours before the agreed appointment, the client is obliged to pay a cancellation fee amounting to 100% of the agreed fee.

Confidentiality and data protection

The coach undertakes to maintain the confidentiality of all information disclosed during the coaching process. Personal data will be treated in accordance with applicable data protection laws. The client agrees that the coach may store and use data as part of the coaching services.

Limitations of liability

The coach assumes no liability for any damages or losses resulting from the use of the coaching services, unless they are due to gross negligence or intent on the part of the coach.

Termination conditions

The coaching contract can be terminated by either party subject to a 14-day notice period. In the event of premature termination of the contract by the client, any payments already made are non-refundable.

Technical requirements for online coaching

In order to participate in online coaching sessions, the client requires a stable internet connection, suitable hardware (computer, tablet, smartphone) and appropriate software (video conferencing tools, telephone applications). The coach accepts no responsibility for technical problems or failures that may affect the quality or delivery of the online coaching sessions.

Applicable law and place of jurisdiction

These General Terms and Conditions are subject to the law of the Federal Republic of Germany. In the event of disputes arising from or in connection with these terms and conditions, the court in Nuremberg shall have exclusive jurisdiction.

Right of withdrawal for consumers

  1. Right of withdrawal

  2. You have a right of withdrawal if the contract was concluded at a distance (contracts where you and I are not present at the same time). You are considered a consumer if you, as a natural person, conclude a legal transaction for a purpose that cannot be attributed to your commercial or independent professional activity.

  3.   2. exercise of the right of withdrawal

  4. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us as follows:

  5. [Your name/company name], [Your address], Tel: [Your telephone number], Fax: [Your fax number], E-Mail: [Your e-mail address]

  6. of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

  7.    3. consequences of the revocation

  8. If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

Changes and additions

Amendments or additions to these General Terms and Conditions must be made in writing and require the consent of both parties.

By using the coaching services of Dr. Gudrun Reindl, the client agrees to these General Terms and Conditions.

Final provisions

This Agreement constitutes the entire agreement between the Coach and the Client and supersedes all prior agreements or representations, whether written or oral.

Data protection agreements

I take the protection of your personal data very seriously. This privacy policy informs you about how I collect, use, store and protect your personal data.

NOTE: In the event of discrepancies between the German and English versions of these Terms and Conditions, the German version shall prevail.

Data collection and use

These General Terms and Conditions apply to all coaching services provided by Dr. Gudrun Reindl, Schnieglinger Straße 36, 90419 Nuremberg, Germany (hereinafter “the Coach”), including face-to-face sessions on site as well as online coaching sessions via video conference, telephone or other digital means of communication.

Types of data

The data I collect may include personal information such as your name, contact details, payment information and other information that you provide to me.

Data security

I take appropriate security measures to protect your data from unauthorized access, loss, misuse or alteration. I store your data securely and use encryption technologies where appropriate.

Forwarding of data

I will only pass on your personal data to third parties if this is necessary to fulfill our contractual obligations or if I am legally obliged to do so.

Data protection rights

You have the right to receive information about the data we have stored about you and to correct, update or delete it. Please contact me if you would like to exercise your data protection rights.

Consent

To use my services, you must agree to this privacy policy.

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